Velocitynet - Temporary Service Disruption – Incident details

System Under Maintenance

Temporary Service Disruption

Monitoring
Under maintenance
Started about 14 hours ago

Affected

Core Web Infrastructure

Major outage from 10:07 PM to 1:01 AM, Under maintenance from 1:01 AM to 12:00 AM, Operational from 1:01 AM to 12:00 AM

Main Website

Major outage from 10:07 PM to 1:01 AM, Operational from 1:01 AM to 12:00 AM

Customer Portal

Major outage from 10:07 PM to 1:01 AM, Operational from 1:01 AM to 12:00 AM

Webmail

Major outage from 10:07 PM to 1:01 AM, Operational from 1:01 AM to 12:00 AM

Hosted Websites

Major outage from 10:07 PM to 1:01 AM, Under maintenance from 1:01 AM to 12:00 AM

Hosted Webmail

Major outage from 10:07 PM to 1:01 AM, Under maintenance from 1:01 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    Services are coming back online as we patch the servers

  • Identified
    UTC
    Identified

    Several of our websites and portals are currently offline while we deploy urgent security patches for newly identified PHP vulnerabilities.

    During this maintenance window, services including Webmail, Our Main Website, and Customer Management Systems will be temporarily unavailable. Our team is actively working to complete these updates and safely restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience.