support@staff.velocitynet.co.nz
Affected
Under maintenance from 2:11 AM to 4:21 PM
Under maintenance from 2:11 AM to 4:21 PM
- Resolved · UTC
The maintenance is now complete, We apologise for the extended outage, this was beyond our control due to some unforeseen technical issues.
- Update · UTC
The Roll back task is taking longer than expected, We will continue the process until it is complete, this could take another few hours
- Update · UTC
We have encountered some delays with this work and the system will be down for longer than expected, We are aiming to have it restored around midnight
- Monitoring · UTC
Dear Valued Customer,
Please be advised that our email server will be temporarily offline for urgent maintenance on the evening of Tuesday, November 3, 2026, starting at 8:00 PM. The maintenance window is expected to last approximately 2.5 hours.
What this means for you during the maintenance window:
Webmail & Email Access: You will be unable to log into webmail or access your mailbox via email applications (such as Outlook, Apple Mail, or mobile apps).
Sending & Receiving: You will not be able to send or receive emails while the server is offline.
Incoming Mail Safety: Any emails sent to you during this outage will not be lost or returned to the sender. External mail servers will safely queue incoming messages and deliver them automatically to your inbox once our server is back online.
We apologize for any inconvenience this necessary maintenance may cause and appreciate your understanding as we work to keep our systems secure and reliable.