Velocitynet - Temporary Service Disruption – Incident details

All systems operational

Show current status

Temporary Service Disruption

Resolved142 hours 36 minutes

Affected

Core Web Infrastructure

Major outage from 10:07 PM to 1:01 AM, Under maintenance from 1:01 AM to 3:25 AM, Operational from 1:01 AM to 8:44 PM

Main Website

Major outage from 10:07 PM to 1:01 AM, Operational from 1:01 AM to 8:44 PM

Customer Portal

Major outage from 10:07 PM to 1:01 AM, Operational from 1:01 AM to 8:44 PM

Webmail

Major outage from 10:07 PM to 1:01 AM, Operational from 1:01 AM to 8:44 PM

Hosted Websites

Major outage from 10:07 PM to 1:01 AM, Under maintenance from 1:01 AM to 3:25 AM, Operational from 3:25 AM to 8:44 PM

Hosted Webmail

Major outage from 10:07 PM to 1:01 AM, Under maintenance from 1:01 AM to 3:25 AM, Operational from 3:25 AM to 8:44 PM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We implemented a fix and are currently monitoring the result.

  • MonitoringUTC

    Services are coming back online as we patch the servers

  • IdentifiedUTC

    Several of our websites and portals are currently offline while we deploy urgent security patches for newly identified PHP vulnerabilities.

    During this maintenance window, services including Webmail, Our Main Website, and Customer Management Systems will be temporarily unavailable. Our team is actively working to complete these updates and safely restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience.