Velocitynet - Notice history

All systems operational

FWA / RBI - Operational

98.97% uptime
Feb 2024
Mar 2024
Apr 2024

Chorus Fibre / DSL - Operational

100.0% uptime
Feb 2024
Mar 2024
Apr 2024

Notice history

View current status

Apr 2024

No notices reported this month

Mar 2024

Rockdale area outage due to powernet maintenance
Resolved37 minutes
  • Resolved
    UTC
    Resolved

    Power has been restored to site

  • Identified
    UTC
    Identified

    Hi Everyone,

    There is an outage in the rockdale are due to powernet doing line maintenance in that area.

    Expected restoration time is 10am

    Thanks

    Velocitynet

Otapiri Gorge Outage
Resolved12 hours 21 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have a Tech on site replacing a failed piece of equipment.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident, and a site visit is required.

FWA / RBI Partial outage
Resolved73 hours 5 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Hi All,

    We are having issues with one of our RBI Auckland servers, and the backup link is working to swap things over.

    If possible, please switch off your modem / router for 10-15 minutes to clear out any existing sessions.

    and then switch it back on.

    Thank you for your patience, while we resolve this issue.

    Velocitynet

Feb 2024

Performance issues
Resolved1 hour 7 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating an incident that is affecting performance issues affecting the below locations.

Connection issues for customers in the Diption / Otapiri Area
Resolved4 hours 59 minutes
  • Resolved
    UTC
    Resolved

    Tech has been to site to resolve the current connection issues.

  • Identified
    UTC
    Identified

    Hi all, we're experiencing connection issues for our wireless connections out in the Diptin / Otapiri Area.

    We are organizing a tech to head out to site and fix.

Power Outage
Resolved7 hours 43 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Power has been restored.

  • Identified
    UTC
    Identified

    Due to a power outage in the Hedgehope area our main internet feed in to the area has been affected, We are currently running on a backup link, this may impact performance at times. Powernet advise that power is to be restored by 5pm on the 4th of February

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